Friday, January 22, 2021

Mike Luca on social media bans

 Mike Luca writes, in Wired, about social media bans as part of their design.

Social Media Bans Are Really, Actually, Shockingly Common--Booting Trump didn’t set a precedent. From Yelp to Uber to Airbnb, platforms regularly ban users and content, but too often behind the scenes.

"DONALD TRUMP’S ACCOUNTS have been banned on Twitter, Facebook, and a host of other platforms. Every last one of @realdonaldtrump’s 47,000 tweets vanished from the site in an instant, from the birther lies and election conspiracy theories to the 2016 taco bowl tweet. In an explanatory blog post, the company cited the attack on the Capitol and “the risk of further incitement of violence” that might occur by permitting further Trump tweets. His multiplatform removal has drawn cheers from many, as well as the ire of more than a few Trump supporters. The bans have also raised concerns that the companies had gone too far in exercising their power to shape what users see.

...

"To combat review fraud, Yelp and other platforms flag reviews they deem spammy or objectionable and remove them from the main listings of the page. Yelp puts these into a section labeled “not currently recommended,” where they are not factored into the ratings you see on a business’s page. The goal of approaches like this is to make sure people can trust the content they do see.

...

"Ultimately, removing content can be valuable for users. People need to feel safe in order to participate in markets. And, it can be hard to trust review websites riddled with fake reviews, housing rental websites rife with racial discrimination, and social media platforms that are megaphones of misinformation. Removing bad content can create healthier platforms in the long run. There is a moral case for banning the president. There is also a business case."


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