British Airways Conditions of Carriage

A disturbing incident at British Airways raises interesting questions about their Conditions of Carriage, the fine-print online contract that you and they enter into when you buy a ticket. (In many markets what is bought and sold is at least partly a legal contract.)

To make a long story short, we were accosted in the public (pre-security) area of London's Heathrow airport by a bizarrely aggressive BA employee who declined to identify himself. I took his picture. When I was about to board the plane an hour and a half later, I was asked to step aside, where another BA employee told me that photographing BA employees was forbidden, and it was a condition of carriage that I delete the photo.

I have not been able to find that clause in the published COC, and have written to BA for clarification.